Thank you for shopping with Hortomallas.net! We’re committed to providing a smooth and reliable shipping experience for all your purchases. Please review our shipping policy below.
Shipping
- Processing Time: Orders are processed within 1-3 business days after purchase. You will receive an email confirmation once your order is shipped, along with tracking information.
- Shipping Options & Rates: Shipping options, carriers, and rates are calculated at checkout based on your location and order size.
- Delivery Times: Estimated delivery times vary depending on the shipping option selected at checkout. Standard shipping typically takes 2-7 business days within the continental US. International shipping times may vary.
- Shipping Restrictions: We currently ship nationwide. Please check at checkout for available shipping services.
Returns & Exchanges
At Hortomallas.net, customer satisfaction is a priority. If you are not satisfied with your purchase, you may return it within 30 days of the purchase date.
- Return Eligibility: Items must be in their original packaging, unused, and in the same condition as received.
- Return Process: To initiate a return, please contact our customer service team at usa@hortomallas.com with your order number and reason for return. We will provide you with return instructions and a return shipping label if eligible.
- Return Shipping Costs: Return shipping is free for eligible returns.
- Refunds: Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed to the original payment method within 5-7 business days.
Damaged or Defective Items
If your order arrives damaged or contains a defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund as necessary.
Thank you for choosing Hortomallas.net! We’re here to support you, so please feel free to reach out with any questions regarding shipping or returns.
